Returns & refunds

With FREE delivery and FREE returns there’s no risk with water2buy!

• We like to make things easy at Water2buy so we’ve a very easy returns system.

• We offer you a FREE return for any reason up to 30 days from your purchase date.

• If you don’t want the item, it’s the wrong size or it’s not what you were looking for, then simply send us a message and ask for a return.

• Please let us know the reason for your return as it really helps us out.

• If you wish to return your item simply send us a message, please include your order number from the ‘invoice sheet’ in the box.

• Please package up the item in its original packaging and include the ‘return slip’ you received on the bottom of your invoice.

• We’ll arrange for a courier to collect the item from you at your specified location (home or office), collections are between 10am-4pm Monday to Friday.

Returns after 30 days.

Your warranty covers your return costs if there is a defect with your product. Please see the full warranty details for further details.

At this time we don’t offer free returns after 30days where the item is not defective.